Reference

What You Agree to When You Use v2332

These legal terms set out the rules that apply to your account, your activity, and how we handle your data on v2332.

Account TermsPrivacy and DataDANA, OVO, GoPay UseJurisdiction and EligibilityContact and Disputes
v2332 What You Agree to When You Use v2332
REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have a question about how these terms apply to your account, or you want to request a change or deletion of your data, our support team handles policy queries directly. You can reach us through the channels below — keep your account ID ready so we can pull up your record without delay.

Live Chat Open the chat window from your account dashboard. Our team handles policy and account queries there, including data requests linked to DANA or OVO wallet connections.
Email Support Send a written request to our support address for formal data enquiries, dispute notices or policy clarification. Include your registered account email in the subject line.
Account Help Centre Log in and navigate to the Help section to submit a policy ticket. Responses cover account access issues, wallet data queries and terms clarification for GoPay and OVO.
HOW WE HANDLE IT

Data, Security and Your Account Rights

Your rights under these terms are practical, not just written down. We built the account and data layer around real access controls — you can view, correct or request removal of your personal data through the account settings panel. Here is how we apply that in practice.

Data Retention Policy

We keep your account data only as long as required for legal compliance or active account operation. When you close your account, personal data is scheduled for deletion within the period stated in your closure confirmation.

Payment Data Security

DANA, OVO and GoPay transaction records are stored under encryption. Your wallet credentials are never stored on our servers — the payment handoff happens through the wallet provider's own secure flow.

Cookie and Session Handling

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these at any time through your browser. Disabling cookies may affect account login on mobile access.

Requesting Account Changes

To correct your registered name, email or linked wallet, submit a request through Live Chat or the Help Centre ticket form. Wallet changes require a re-verification step before the new payment method activates.

Common Questions About Legal Terms on v2332

These are the questions we hear most often about how our legal terms work in practice. If your question is not covered here, contact support directly with your account ID.

Yes. Access and eligibility depend entirely on local law and are available only where local law permits. It is your responsibility to check whether your use is lawful in your region before opening an account.

We collect the wallet reference ID and transaction records needed to process your deposit or withdrawal. We do not store your DANA or OVO PIN or login credentials at any point during the payment flow.

Yes. Submit a deletion request through the Help Centre or via email support with your account email in the subject. We will confirm receipt and process it within the period stated in our data retention policy.

Transaction logs are retained for the legally required period after account closure, then scheduled for deletion. You will receive a closure confirmation that states the specific retention period applicable to your account.

We notify you via your registered account email before any material change takes effect. Continued use of the platform after the effective date means you accept the updated terms.

Send a written dispute notice to our email support channel. Include your account ID and the specific data handling concern. Our team will respond with a formal acknowledgement and next steps within a reasonable period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.