Reference

How v2332 Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, how we use it, and who we share it with — including data linked to your DANA, OVO, or GoPay wallet transactions.

Account data kept secureWallet data: DANA, OVO, GoPayNo data sold to third partiesYou can request your dataIndonesia-region scope
v2332 How v2332 Handles Your Personal Data
DATA HANDLING IN PRACTICE

How We Protect and Manage Your Information

We apply technical and organisational measures to keep your account data safe. Payment data tied to DANA, OVO, and GoPay transactions is processed over encrypted connections. We do not store your e-wallet credentials. Access to personal data internally is role-restricted, so only the teams that need your information to process a transaction or resolve a support case can see it.

Encrypted Connections

All data exchanged between your device and our servers — including wallet transaction data for DANA, OVO, and GoPay — is transmitted over SSL-encrypted connections.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can manage non-essential cookie preferences in your browser settings.

Data Retention Policy

Account and payment records are kept for as long as your account is active and for any legally required period after closure. Data no longer needed is deleted or anonymised.

Your Right to Access

You can request a copy of the personal data we hold about you at any time. Submit the request through Account Settings or contact our support team directly by email.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how we handle your data, want to correct information on your account, or need to submit a formal data request, our support team handles privacy matters directly. Reach us through any of the channels below — we aim to respond to all privacy-related messages within a reasonable timeframe. Players in Batam and across Indonesia can use live chat or email to get a clear written answer.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe your privacy concern and our team will respond in writing, so you have a record of the exchange.

Email Support

Send your data request or privacy question to our support email address shown in the Help section. Include your registered account ID for faster handling.

Account Help Page

Log in, go to Account Settings, and select Privacy and Data. From there you can download a copy of your stored data or submit a deletion request directly.

Common Questions About Your Data Rights

These are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out through live chat or the Help section inside your account.

We collect your name, email address, and mobile number at registration. If you link a payment method like DANA, OVO, or GoPay, we also store the transaction reference IDs connected to your deposits and withdrawals.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality obligations.

Log in to your account, go to Account Settings, and select Privacy and Data. You can submit a data access request there, or send us a message through live chat or email support.

Yes. Submit a deletion request via Account Settings or contact support. We will remove your data except where we are required to retain records under applicable financial or regulatory obligations.

Session cookies keep you logged in during your visit. Analytics cookies help us see which parts of the account dashboard are used most. You can turn off non-essential cookies through your browser settings.

We store transaction reference IDs and confirmation tokens to verify payment clearing. We never store your full wallet PIN or authentication credentials — those remain inside your e-wallet app.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.